Frequently Asked Questions (FAQ)

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-  What services does Fenua Labs offer?

Fenua Labs provides official JBL installation in Polynesia (Polynesian Audio) for cars and boats, custom-made surfboards and foils, and personalized apparel and stickers for individuals and professionals.

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- Where is Fenua Labs located?

We’re based in French Polynesia and proudly serve clients across the islands (between Raiatea and Tahiti).

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- Are you an official JBL installer?

Yes! Fenua Labs is an official JBL installer in Polynesia, offering top-quality sound systems for cars, boats, and other custom projects.

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- Do you make custom surfboards and foils?

Absolutely. Each board or foil is designed and shaped to your unique style and performance needs.

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- Do you offer personalized designs for clothing or stickers?

Yes, we create custom designs for both individuals and businesses — from apparel to vinyl stickers and promotional items.

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- How long does it take to complete an order?

Production time depends on the project. We’ll give you a clear timeline once we’ve reviewed your needs.

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- How can I contact Fenua Labs?

You can reach us through our website’s contact form or social media channels. We’ll get back to you as soon as possible!

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- What payment methods do you accept?
We accept major credit cards, PayPal, and bank transfers. Payment details will be provided during the order process.​

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- Do you offer gift cards?
Yes! Fenua Labs gift cards are available for purchase and can be used for any of our services or products. The minimum amount is 3500xpf (1 cap) and there is no maximum.

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- What is your return policy?
Due to the custom nature of many of our products (surfboards, foils, personalized items), returns are only accepted for defective items or shipping damage. Please contact us directly for assistance with any return requests.